Namflix — Support

Namflix is an evidence-based sleep-support app: ambient sound, CBT-I style techniques, and guided wind-down journeys, in English and Arabic.

Get help

Write to Namflix.sleep@gmail.com — one person answers, usually within two days. Please include your device model and iOS/Android version.

Common questions

Do I need an account? No. Namflix has no sign-in at all — open it and it works. Nothing you do is stored on our servers.

How do I cancel a subscription? Subscriptions are managed by the store, not by us: on iPhone open Settings → your name → Subscriptions; on Android open Play Store → Payments and subscriptions.

How do I restore a purchase? Open the plans screen and tap “Restore purchases”. Your purchase is tied to your Apple ID or Google account, so it follows you to a new phone.

I have a code. Open the plans screen and tap “Redeem a code”. On Android, redeem it in the Play Store app under Payments and subscriptions.

How do I delete my data? Everything is stored on your device only, so deleting the app removes all of it. We hold nothing.

Sound stops when the screen turns off. Playback is meant to continue; if it stops, make sure the app is allowed to play in the background and that a sleep timer is not set.

Health note

Namflix offers education and self-help, not medical care. It does not diagnose or treat. If sleep problems persist, or you take sleep medication, speak to a clinician.

Privacy

No ads, no trackers. Full policy: Privacy Policy